Privacy Policy

1. Introduction

Welcome to craftura.art. We respect your privacy and are committed to protecting your personal information. This Privacy Policy will inform you as to how we look after your personal information when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes username or similar identifier.
  • Contact Data includes email address.
  • Transaction Data includes details about payments from you and other details of products and services you have purchased from us.
  • Prompt and Search Data includes queries and prompts you input while using our public mode feature.
  • Technical and Performance Data includes a variety of information that we collect to optimize performance and ensure the smooth operation of our services. This encompasses your browser's user-agent string, Internet Protocol address, inferred geolocation, HTTP accept headers from your browser, screen resolution, timezone information, operating system type, browser plugins, available fonts on your device, your language preference, details related to canvas rendering, WebGL rendering details, AudioContext properties, cookie settings, and the availability of session and local storage on your device, and other technical and performance details.

We collect this data by direct interactions and automated technologies or interactions.

3. Consent

We do not collect, use, or disclose your personal data without your consent. When you create an account with us, you are asked to agree to our Terms of Service and Privacy Policy. By agreeing to these terms, you are providing your consent for us to collect, use, and disclose your personal data in accordance with this Privacy Policy. We also collect technical data for performance optimization and security purposes. By agreeing to these terms, you are providing your consent for us to collect this data.

4. Sharing of Personal Data

We do not share your personal data with third parties outside of our organization unless one of the following circumstances applies:

  • It is with your consent
  • It is necessary to perform a contract with you
  • It is necessary for legitimate interests pursued by us
  • It is necessary to comply with a legal obligation
  • It is necessary to protect your vital interests, or those of others

5. Data Security

We are committed to ensuring the security of your personal data and have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. Despite these measures, the Internet is not a fully secure environment and we cannot guarantee that your personal data will not be intercepted or disrupted illegally.

6. Data Breach

In the event that your personal data is compromised as a result of a data breach, we will notify you in compliance with applicable law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

You have certain rights related to your personal data. These include the right to request access to, correction of, or erasure of your personal data. You also have the right to object to the processing of your personal data.

10. Use of Personal Data for Marketing Purposes

As part of the personal data we collect from you, your email address may be used for marketing purposes related to our products and services.

Our marketing communications are aimed at keeping you informed about our products, services, promotions, and any changes to our website that may affect you. This does not include any marketing content from third parties, as we are committed to maintaining your privacy and will not share your email address with external entities for their marketing purposes.

You have the right to withdraw your consent for this usage at any time, and every marketing email we send includes an option to opt-out of future communications. If you decide to opt-out, we will cease to send you marketing materials but may still contact you in relation to your account, transactions, and any necessary service-related communications.

11. Changes to the Privacy Policy and Your Duty to Inform Us of Changes

This version was last updated on 11/13/2024. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

12. Complaints

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us directly in the first instance via email at techandrow@gmail.com.

13. International Transfers

We utilize cloud services provided by partners based in the United States. As a result, if you live in Europe, personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).

14. External Links and Social Media Platforms

Our website contains links to our profiles on social media platforms and possibly other websites we think might be of interest to our users. Please note that we do not control these external websites, including the social media platforms, and we are not responsible for their privacy practices. We encourage you to familiarize yourself with the privacy policies of these external sites and platforms to understand how they handle your data.

15. Cookies

Cookies are small text files that our site places on your computer as a tool to remember your preferences. These cookies help us understand how our site is being used, how effective our marketing campaigns are, and to customize our website for our users.

Our website employs an analytics service provided by one of the large tech companies. This service utilizes cookies to help us analyze our site's usage. It collects information such as the number of visitors, the source of the visit, and the pages visited on our site. This data helps us understand the places our users are coming from, and how they are using our site, thereby enabling us to enhance your experience on our website.

We want to be clear that these cookies do not allow us to gather any personal data about you. The data collected is aggregated (pooled together) and anonymized. The information they collect is for the purpose of improving user experience and site functionality. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

16. Children's Privacy

Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.

17. No Refund Policy and Subscription Renewal

At Craftura AI, we offer two types of paid services: credit purchases and subscriptions. Please be aware that we maintain a strict no-refund policy for both of these services.

Credit Purchases: When you buy credits to use our paid services, these credits are non-refundable. Once purchased, credits cannot be exchanged for monetary refunds, regardless of whether they have been used or not.

Subscriptions: If you choose to purchase a subscription to access our paid services, please note that these subscriptions are also non-refundable. This policy applies even if you cancel your subscription before it expires.

Subscription Renewal: It's important to note that our subscriptions do not auto-renew. Users are required to manually renew their subscriptions according to their preferred schedule, whether it's monthly, quarterly, or yearly. This gives you full control over your subscription and ensures you only pay for the service when you choose to continue using it.

We encourage our users to carefully consider their purchase before buying credits or subscribing to our services. If you have any questions about our services, how they work, or the renewal process, please contact our support team at techandrow@gmail.com before making a purchase.

By making a purchase on Craftura AI, you acknowledge and agree to this no-refund policy and the manual subscription renewal process. We reserve the right to make exceptions to this policy at our sole discretion, but such exceptions, if any, will be made on a case-by-case basis and are not guaranteed.